Contact Us

We're here to assist you with any inquiries or special requests

Our Location

123 Hotel Street
City, Country
Postal Code

Phone Numbers

Reservations: +1 234 567 8900
Reception: +27 (27) 123-4567
Customer Service: +27 234 567 8902

Email Addresses

Reservations: reservations@serenity-haven.com
Info: info@serenity-haven.com
Support: support@serenity-haven.com

Working Hours

Reception: 24/7
Restaurant: 6:30 AM - 10:30 PM
Spa: 9:00 AM - 9:00 PM

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Frequently Asked Questions

What are your check-in and check-out times?

Check-in time is 3:00 PM and check-out time is 12:00 PM. Early check-in and late check-out may be available upon request, subject to availability.

Do you offer airport transfers?

Yes, we offer airport transfer services for an additional fee. Please contact our concierge at least 24 hours in advance to arrange transportation.

Is breakfast included in the room rate?

Breakfast is included in some of our room packages. Please check your specific booking details or contact our reservations team for more information.

Do you have facilities for guests with disabilities?

Yes, we have specially designed rooms and facilities for guests with disabilities. Please inform us of any specific requirements when making your reservation.